Business Office Associate applicants have rated the interview process at CarMax with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 66% positive. To compare, the company-average is 59.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Business Office Associate roles take an average of 8 days to get hired, when considering 170 user submitted interviews for this role. To compare, the hiring process at CarMax overall takes an average of 12 days.
Common stages of the interview process at CarMax as a Business Office Associate according to 170 Glassdoor interviews include:
Phone interview: 21%
One on one interview: 21%
Drug test: 17%
Background check: 14%
Skills test: 8%
Personality test: 7%
Group panel interview: 6%
IQ intelligence test: 3%
Presentation: 2%
Other: 1%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 weeks. I interviewed at CarMax (Palmdale, CA) in Dec 2016
Interview
The reviews on Glassdoor were 100% correct. I went in and immediately had to go to the computer to fill out all the information for the background check. Then waited 30 minutes for a 2 person-panel interview and they asked me why did I leave other jobs, do I become bored with jobs easily? Very invasive questions that a company should not legally be asking during the interview...but what do you expect from a company that does an intense background check on you. Then I waited another 20 minutes for a 1:1 interview which I thought went really really well. The guy talked to other people and then told me "We will call you if we want you to come back" which means hey, thanks for applying but you didn't get it.
Interview questions [1]
Question 1
Tell me about a time when you had a difficult customer, what did you do to help them?
The interview process was pretty simple compared to many companies. After the initial interview with the business officer manager, I had one additional interview with additional managers from the store.
I applied through other source. The process took 2 weeks. I interviewed at CarMax (Hillside, IL) in Feb 2025
Interview
You are first contacted for a phone interview, then if they like you, you will have an in person meeting with another manager. If all goes well you will hear back for the final step, which is orientation.
I applied online. I interviewed at CarMax (Roseville, CA)
Interview
There are 3 interviews to be completed individually with 3 different supervisors. If you make it passed those three, you are offered the job the same day. They are pretty much basic interview questions relating to customer service.