Customer Relations Coordinator applicants have rated the interview process at CarMax with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 59.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Relations Coordinator roles take an average of 5 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at CarMax overall takes an average of 12 days.
Common stages of the interview process at CarMax as a Customer Relations Coordinator according to 2 Glassdoor interviews include:
Background check: 22%
Drug test: 22%
Group panel interview: 22%
IQ intelligence test: 11%
Presentation: 11%
Phone interview: 11%
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I applied online. I interviewed at CarMax (Richmond, VA) in Aug 2020
Interview
long process but very interactive and engaging. very thorough and fun interview in my opinion. i don't know what the next interview will be like but hopefully it'll be similar to the other interviews i've had
Interview questions [1]
Question 1
they asked a lot about my customer service experience
I applied online. The process took 5 days. I interviewed at CarMax (Henrico, VA) in Sep 2020
Interview
I applied and then two weeks later I received an email to schedule a phone interview. The phone interview briefly went over my experience on my resume and she asked a couple of questions such as what are your strengths and weaknesses. Once completed, I was told my information would be forwarded to the hiring manager. The next day I had a phone interview with the hiring manager which lasted approximately 15 minutes. Two days later I received another email to schedule a virtual interview. The virtual interview consisted of 3 parts. I met with a total of 6 people between 12:30-1:30PM. They ask general customer service experience using the STAR method.