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      CarMax

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      Customer Experience Consultant Interview

      Oct 23, 2021
      Anonymous Interview Candidate
      No offer
      Negative experience

      Other Customer Experience Consultant Interview Reviews for CarMax

      Customer Experience Consultant Interview

      Jan 18, 2026
      Anonymous employee
      Accepted offer
      Neutral experience
      Average interview

      Application

      I interviewed at CarMax

      Interview

      Virtual interview. It was maybe 30ish minutes. It was pretty laid back but still professional. They gave me ample time to answer each question and they were very open to answer any questions that I had as well.

      Interview questions [1]

      Question 1

      Please tell me about yourself
      Answer question
      Easy interview

      Application

      I applied online. The process took 1 day. I interviewed at CarMax in Sep 2021

      Interview

      Did a 15 minute phone interview that I was asked basic availability questions and why do I want to work for the company. She then immediately invited me to the virtual interview. The virtual interview was STAR behavioral questions and I interviewed with two managers. The first half was a manager asking situational questions and they gave me a 15 min break and started the second half of a role play answering a sales phone call from a customer. In my opinion both interviews went well with all three of the people I spoke with but the next day I got a rejection email.

      Interview questions [1]

      Question 1

      Describe a time when you helped out a co worker when I didn’t have to and how that helped the company.
      Answer question

      Customer Experience Consultant Interview

      Aug 15, 2024
      Anonymous Interview Candidate
      Dallas, TX
      Declined offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 1 day. I interviewed at CarMax (Dallas, TX) in Jul 2024

      Interview

      Was a video interview on Microsoft teams. One on one interview with recruiting manager. She explained role and training requirements. It was approximately thirty minute interview. Upon discussing my experience, I was offered a position during that call.

      Interview questions [1]

      Question 1

      How do you feel about working in a position that is sales and commission based.
      Answer question

      Customer Experience Consultant Interview

      Oct 22, 2023
      Anonymous employee
      Las Vegas, NV
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at CarMax (Las Vegas, NV) in Oct 2023

      Interview

      Received an email the next day after applying online for a phone call interview and then the next day a video chat interview with Talent Acquisitions. Heard back the next day with an offer. Very quick and professional. Received documents online to fill out and schedule my ID check and drug screen, already received my schedule as well.

      Interview questions [1]

      Question 1

      STAR method, personal experiences as well as hypothetical. How certain things relate to your life. Job history and gaps. Fairly easy questions to get to know you.
      Answer question