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      Carbon Black

      Part of VMware

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      Customer Success Manager Interview

      Jan 16, 2018
      Anonymous employee
      Waltham, MA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Carbon Black (Waltham, MA) in Dec 2017

      Interview

      A great process from start to finish. I have to give major kudos to Kate S. who set the table with amazing conversations, continuous movement through the interview process, and clear next-steps through all phases of this experience. It all started here! Thanks, Kate! The next interactions were all equally comfortable and productive. A scheduled call with the hiring manager was followed by two onsite, sit down sessions. The first day I met five individuals, including some future teammates and the hiring manager. The second day (about a week later) was with the recruiter, the VP of Customer Success, and wrapped with the hiring manager again. The decision came quickly after the secondary onsite. Again, incredible experience from start to finish and I couldn't have asked for more from an interview process. Thank you!

      Interview questions [2]

      Question 1

      Why are you looking to leave your current place of employment?
      Answer question

      Question 2

      How would you handle "X" situation? - There were a few of these role plays with a couple members of the team.
      Answer question
      1

      Carbon Black interviews FAQs

      • Customer Success Manager applicants have rated the interview process at Carbon Black with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 70.1% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Success Manager roles take an average of 21 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Carbon Black overall takes an average of 20 days.
      • Common stages of the interview process at Carbon Black as a Customer Success Manager according to 1 Glassdoor interviews include:

        Group panel interview:  50%

        Phone interview:  50%

      • Here are the most commonly searched roles for interview reports -

        1. Sales(8) ;
        2. Sales Development Representative (SDR)(8) ;
        3. Sales Development Representative(6) ;
        4. Sales Engineer(6) ;
        5. Inside Sales Representative(5) ;
        6. Software Engineer(5) ;
        7. Account Manager(4) ;
        8. Customer Success Manager (CSM)(4) ;
        9. Director(4) ;
        10. Account Executive(3) ;
        11. Customer Success Manager(3) ;
        12. Engineer(3) ;
        13. Associate Software Engineer(2) ;
        14. Consultant(2) ;
        15. Recruiter(2) .


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