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      Carbonite

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      Carbonite interviews FAQs

      • Candidates applying for Technical Customer Support Representative roles take an average of 1 day to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Carbonite overall takes an average of 22 days.
      • Common stages of the interview process at Carbonite as a Technical Customer Support Representative according to 1 Glassdoor interviews include:

        Phone interview:  100%

      • Here are the most commonly searched roles for interview reports -

        1. Customer Success Manager(11) ;
        2. Software Engineer(7) ;
        3. Tech Support(7) ;
        4. Technical Support(5) ;
        5. Technical Support Engineer(5) ;
        6. Principal Software Engineer(4) ;
        7. Senior Software Engineer(4) ;
        8. Software Engineer Co-Op(4) ;
        9. Technical Support Agent(4) ;
      Technical Support Representative
      (4) ;
    • Customer Success Manager (CSM)(3) ;
    • Engineer(3) ;
    • Marketing(3) ;
    • Sales(3) ;
    • Technical Support Specialist(3) .
    • Technical Customer Support Representative Interview

      Sep 13, 2011
      Anonymous Interview Candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 1 day. I interviewed at Carbonite in Jun 2011

      Interview

      Interviewer was not interested in my expertise, credentials or career goals. Seem only to want to hear me up-sell the company to him, and tell him how I've always wanted to work at Carbonite. I had only recently heard of Carbonite because they had moved their operations to Maine about a month or two before I applied there. And although I had applied specifically for a TECHNICAL customer support position, he proceeded to tell me that if those positions were no longer available, I would be hired for the basic customer support; i. e. helping customers with billing and selling Carbonite's services. When I told him that a sale position was not what I applied for, the interviewer got huffy with me. My favorite part of the interview was how the interviewer asked me this question: "I have 700 applicants to interview today. Why should you be considered over them?" Definitely a waste of a 20-25 minute phone conversation.

      Interview questions [1]

      Question 1

      "I have 700 applicants to interview today. Why should you be considered over them?"
      1 Answer
      1