I saw one of the recruiters business cards at a local career center and gave him a call. I was pleasantly surprised when he answered and I was not directed to voicemail. He pulled up my profile and resume and emailed me a link to testing and a new application. I completed them within the hour and called back as instructed to setup a time for a phone interview, when I called back the recruiter was available right that moment, he asked several customer service oriented questions and told me he was happy to push me through for a 1 on 1 interview first thing the next morning, and that a new training class was starting in 5 days.

I was greeted by the HR guy, who chatted with me a bit about the position before taking me to shadow one of the current reps to get a better feel for the day-to-day of the position. After that we went to a meeting room where I interviewed with the HR rep and one of the supervisors from the floor. Finally, he had me take some tests on a computer.