IT Help Desk applicants have rated the interview process at Cengage with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 59.9% positive. This is according to Glassdoor user ratings.
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Multiple interviews with multiple managers. Fair and friendly questions. They were both online and in person and I felt safe during the whole process. I ultimately did not get the position but everyone was very transparent.