Online Application: in-depth, resume-like, standard format for this industry Phone Interview: with HR representative in another state who asked personality questions and experience questions. Discussed desired salary (at his request, not mine). This phone conversation lasted approximately 30 minutes. In-Person Interview at branch with Regional Director: asked specifically how I'd handle a few different scenarios, asked about experience. I spoke with RD for approximately an hour and a half (we got along well!).