The interview process was really smooth. I had 4 interviews along the way at which the recruiter kept me in the loop the entire way. The interview process was about 4 weeks long and I felt that I even built a relationship with the recruiter as she even took calls from me after business hours and informed me to contact her at anytime should I have any questions or concerns. I felt that the recruiter did an excellent job as she was looking for the right candidate but also wanted to ensure that I was going to be happy with the position and worked with me to help alleviate any concerns that I had.
Great Job!
Interview questions [1]
Question 1
I was asked what type of resources should I hire as a manager.
I applied through other source. The process took 2 weeks. I interviewed at Certinia (Austin, TX) in Jul 2025
Interview
Certinia is PE owned. The UK based recruiter reached out to me directly for a 30 minute meeting. We had an upbeat conversation and she spoke of next steps, hiring manager. I asked how she felt about our discussion and she seemed very positive. However, I did not progress to meeting the hiring managers. The position was filled by someone from a competitor company, I learned after following up. Many of the team members from this company worked for my former company, including the CEO, and have done well. I would like to have had the opportunity for further conversation.
Interview questions [1]
Question 1
The one I recall most was about how I approached a customer challenge to reach a resolution. I shared a true, high $$$ customer example of an executive initiative I took that worked!
I applied through other source. I interviewed at Certinia (London, England) in May 2021
Interview
After the talent management contacted me, I had an interview with the hiring manager. The next step was to prepare a ppt presentation based on a 'pretend' customer and scenario. The guidelines given were very poor and, in fairness, there are better way to engage with candidates.
I applied through an employee referral. The process took 4 weeks. I interviewed at Certinia in Dec 2020
Interview
Well organised
Friendly
Professional
The process was managed well by the team with clear updates and quick feedback. There were various stages of the interview but I was provided with information to prepare.
Customer Success Manager applicants have rated the interview process at Certinia with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 58.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success Manager roles take an average of 34 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at Certinia overall takes an average of 29 days.
Common stages of the interview process at Certinia as a Customer Success Manager according to 4 Glassdoor interviews include:
Phone interview: 43%
One on one interview: 43%
Background check: 14%
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