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      Certinia

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      Customer Service Manager (CSM) Interview

      Feb 23, 2022
      Anonymous Interview Candidate
      Irvine, CA
      No offer
      Negative experience
      Difficult interview

      Application

      I applied through a recruiter. The process took 3 months. I interviewed at Certinia (Irvine, CA) in Dec 2021

      Interview

      Interviewed twice with recruiter and 3 different managers. Sent several follow-up emails but utlimately they stopped responding without ever telling me the direction they were going. I guess after 2 months they chose to move on with other candidates but they never told me. Pretty unprofessional.

      Interview questions [1]

      Question 1

      Lots of questions about client management experience and engagement strategies.
      Answer question
      3

      Certinia interviews FAQs

      • Candidates applying for Customer Service Manager (CSM) roles take an average of 90 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Certinia overall takes an average of 29 days.
      • Common stages of the interview process at Certinia as a Customer Service Manager (CSM) according to 1 Glassdoor interviews include:

        Skills test:  33%

        Phone interview:  33%

        One on one interview:  33%

      • Here are the most commonly searched roles for interview reports -

        1. Account Executive(61) ;
        2. Software Engineer(34) ;
        3. Sales(24) ;
        4. Associate Software Engineer(14) ;
        5. Business Development Representative (BDR)(10) ;
        6. Senior Account Executive(9) ;
        7. Software Developer(9) ;
        8. Product Manager(8) ;
        9. Senior Software Engineer(7) ;
        10. Consultant(6) ;
        11. Customer Success Manager(5) ;
        12. Director(5) ;
        13. Implementation Consultant(4) ;
        14. Solution Engineer(4) ;
        15. User Experience Designer(4) .


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      Jobs at Certinia

      5 jobs in United States
      Enterprise XL Account Executive
      Austin, TX
      ·
      $156K - $175K /yr
      (Employer provided)
      View job
      Enterprise Account Executive
      Austin, TX
      ·
      $142K - $170K /yr
      (Employer provided)
      View job
      Director, Marketing Operations
      Austin, TX
      ·
      $172K - $217K /yr
      (Employer provided)
      View job
      Account-Based Marketing Manager - US
      United States
      View job
      Sr. Project Manager
      United States
      ·
      $120K - $147K /yr
      (Employer provided)
      View job
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