I applied online. The process took 2 weeks. I interviewed at Chase (Phoenix, AZ)
Interview
I applied online and received an email requesting a video interview. I did not complete the video interview but was contacted by a recruiter who set up an in person interview with me for the next week.
The interview process was quite lengthy but not too challenging. They asked about 12 story based questions about how you responded to certain customer service related issues at your past jobs. A lot of the questions were quite specific and took a bit to come up with a relevant experience to share.
Interview questions [1]
Question 1
What was one time where you disagreed with a team members decision at work and how did you resolve the issue?
Behavioral questions asked and work history covered in detail. They wanted specific examples for each question and if bilingual some at English and some are Spanish . Interview is Zoom and lasted about 40 minutes
Interview questions [1]
Question 1
An example of a time you provided exceptional service
Standard interview with basic questions; knowing the company and line of business is important when going through the process. Familiar with the brand is a plus. Having a personal connection especially as a customer to identify opportunities will be a benefit in the long run.
I applied online. The process took 2 weeks. I interviewed at Chase (San Antonio, TX)
Interview
The difficulty of the interview is normal. Not easy or too hard. There were three interviews total. One by phone, Another one in the call center with a manager, and the final interview with a hiring manager who has someone else along with taking notes of your responses and observing you.