I applied online. The process took 1 day. I interviewed at Chase in Jul 2011
Interview
They are very detailed in terms of service and sales expectation. Gives the impression that the company is one that is desirable to work for. Interviewer gives you the opportunity to feel at ease and express yourself and clearly state how you could be an asset to the institution.
Interview questions [1]
Question 1
Role plays and how to overcome a difficult customer interaction
The branch manager was super friendly and easy to talk to. The only downside was that the interview started almost 30 minutes late even though I was on time. I had scheduled it during my lunch break at work, so the delay made things feel a bit rushed.
It was good and very very interesting. Need more clarity on the process and expectations. Will not interview again. Good role not a good fit for me personally. Process was little confusing and communication
Had a phone interview. A couple days later was called and asked to interview in person at one of their locations by a branch director. Those were the only two interviews I had.
Interview questions [1]
Question 1
They asked me to "role play" a situation where I forgot to give the customer back an important document.
Personal Banker applicants have rated the interview process at Chase with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 69% positive. To compare, the company-average is 66.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Personal Banker roles take an average of 20 days to get hired, when considering 114 user submitted interviews for this role. To compare, the hiring process at Chase overall takes an average of 21 days.
Common stages of the interview process at Chase as a Personal Banker according to 114 Glassdoor interviews include:
One on one interview: 19%
Drug test: 15%
Phone interview: 14%
Background check: 13%
Skills test: 11%
Presentation: 7%
Personality test: 7%
Group panel interview: 6%
IQ intelligence test: 5%
Other: 1%
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