Customer Service Representative applicants have rated the interview process at Chewy with 2.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 64% positive. To compare, the company-average is 45.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 9 days to get hired, when considering 138 user submitted interviews for this role. To compare, the hiring process at Chewy overall takes an average of 18 days.
Common stages of the interview process at Chewy as a Customer Service Representative according to 138 Glassdoor interviews include:
Phone interview: 22%
One on one interview: 16%
Skills test: 15%
Drug test: 13%
Presentation: 10%
Background check: 9%
IQ intelligence test: 7%
Personality test: 6%
Group panel interview: 1%
Other: 1%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 1 week. I interviewed at Chewy (Hollywood, FL) in Feb 2018
Interview
I applied to Chewy on Thursday and the application process was really easy. They just ask for basic info and two questions and to submit your resume. I got a response on Friday to set up a one on one interview with Brian. I did not see the email till Sunday afternoon and scheduled the interview for next day Monday. I came into chewy 15 minutes before and waited about 5 minutes until a nice worker came along and gave me and another interviewer a tour of the place. The place was very bright and everyone seemed very friendly. After the tour she sat me down and let me know that Brian will be with me soon. I waited about 10 minutes till he saw me. He took me into a room where I had to do a 1 minute typing test as well as a 13 questionnaire thats makes you answer 2 problem solving questions and the rest are either grammar questions or questions that you have to look on Chewy.com for. Luckily during the assessment they let you use google as well as a calculator which will really come in handy. Once I was done with those assessments. Brian came into the room about 5 minutes later and conducted the interview. My interview with him was about maybe 20 minutes. He made me really comfortable. Once the interview was done we did a role play as if I was a Chewy representative and he was the customer where you have to navigate the site and look for what he wanted. Once you are done with the role play he lets you know that if you got the job you will know via email as well as the next steps in the application process if you received it. You will receive and email either way the same day if you got the job or not. When doing the interview process they really want you to be about customers and seeing if you will go out of your way for them. Make it seem as if customers are your number one priority.
Very unorganized and unprofessional. For the amount they’re severely underpaying people, they should be honored that anyone bothered to apply. One of the worst interview experiences I’ve ever had, even in this job market. Will do everything they can to lowball you.
I applied online. I interviewed at Chewy (Dallas, TX) in Oct 2025
Interview
OTP interview. Smooth process overall, but the interviewer was somewhat rude/short. I decided to pass up on the job due to the interview experience. I was honestly surprised that I was offered a job based on the initial interaction.
Interview questions [1]
Question 1
They are interested in applicants with extensive experience.
I was sent an email stating they wanted to move forward and would receive an assessment in a different email. The assessment never came. I reached out to a contact there, and a few hours later, I got a generic rejection email. I guess this is a blessing in disguise, as they didn't even bother to explain their disorganized process, and why they sent the want to move forward email in the first place. Hiring doesn't seem to know what they are doing.