Customer Service Representative applicants have rated the interview process at Chewy with 2.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 64% positive. To compare, the company-average is 46% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 9 days to get hired, when considering 138 user submitted interviews for this role. To compare, the hiring process at Chewy overall takes an average of 18 days.
Common stages of the interview process at Chewy as a Customer Service Representative according to 138 Glassdoor interviews include:
Phone interview: 22%
One on one interview: 16%
Skills test: 15%
Drug test: 13%
Presentation: 10%
Background check: 9%
IQ intelligence test: 7%
Personality test: 6%
Group panel interview: 1%
Other: 1%
Here are the most commonly searched roles for interview reports -
I applied through a recruiter. The process took 4 days. I interviewed at Chewy (Dallas, TX) in Jul 2018
Interview
You come in and hand over your DL for a visitors pass. They have you sign an NDA so that if you overhear something pertaining to the company, you can’t repeat it. I was early for my interview, so I was able to interview earlier than my scheduled time. The interviewer was nice and informed me of the job responsibilities. I gave a little information about myself as far as experience and then was instructed to take an assessment. It was timed for 25 minutes with multiple choice and short answer questions. You’ll be asked to respond to “customer emails”, a few math questions and a few questions about their products. You are able to use google and a calculator. Oh! And they also had me perform a swab drug test. It was no issue, but the swab was bigger than I expected lol..
Very unorganized and unprofessional. For the amount they’re severely underpaying people, they should be honored that anyone bothered to apply. One of the worst interview experiences I’ve ever had, even in this job market. Will do everything they can to lowball you.
I applied online. I interviewed at Chewy (Dallas, TX) in Oct 2025
Interview
OTP interview. Smooth process overall, but the interviewer was somewhat rude/short. I decided to pass up on the job due to the interview experience. I was honestly surprised that I was offered a job based on the initial interaction.
Interview questions [1]
Question 1
They are interested in applicants with extensive experience.
I was sent an email stating they wanted to move forward and would receive an assessment in a different email. The assessment never came. I reached out to a contact there, and a few hours later, I got a generic rejection email. I guess this is a blessing in disguise, as they didn't even bother to explain their disorganized process, and why they sent the want to move forward email in the first place. Hiring doesn't seem to know what they are doing.