Customer Service Representative applicants have rated the interview process at Chewy with 2.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 64% positive. To compare, the company-average is 46% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 9 days to get hired, when considering 138 user submitted interviews for this role. To compare, the hiring process at Chewy overall takes an average of 18 days.
Common stages of the interview process at Chewy as a Customer Service Representative according to 138 Glassdoor interviews include:
Phone interview: 22%
One on one interview: 16%
Skills test: 15%
Drug test: 13%
Presentation: 10%
Background check: 9%
IQ intelligence test: 7%
Personality test: 6%
Group panel interview: 1%
Other: 1%
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I applied through a recruiter. The process took 4 days. I interviewed at Chewy (Hollywood, FL) in Jan 2018
Interview
I applied on Glassdoor or LinkedIn, I can’t remember. A recruiter reached out to me via email. I came in to their Hollywood, Fl. Location and met with a recruiter. She was very nice and pleasant. I was asked to take a standard typing test where I typed random words not actual sentences. After that I took another test that asks you random customer service questions and judges you based on how you would handle each situation. After that I had a face to face interview with the recruiter that asked me some questions about myself. “Why do you want to work here” type questions. Immediately after the interview I was given a unexpected drug test. It was an oral swab that I had no problems with. My only gripe is that they don’t tell you that you are going to get tested. Once again, I had no issue with it but it felt a little intrusive for them to not give a full disclosure of what to expect. After that I was told that if I passed the drug test that I would be sent a link for a background check. I passed the drug test and completed the background check form later that day. The background check was completed in about 2 days which was remarkably quick compared to week long checks I’m used to. The next day I was sent an offer letter. Overall I’d say that I had a great experience. It was quick and hassle free which is what I hoped for.
Very unorganized and unprofessional. For the amount they’re severely underpaying people, they should be honored that anyone bothered to apply. One of the worst interview experiences I’ve ever had, even in this job market. Will do everything they can to lowball you.
I applied online. I interviewed at Chewy (Dallas, TX) in Oct 2025
Interview
OTP interview. Smooth process overall, but the interviewer was somewhat rude/short. I decided to pass up on the job due to the interview experience. I was honestly surprised that I was offered a job based on the initial interaction.
Interview questions [1]
Question 1
They are interested in applicants with extensive experience.
I was sent an email stating they wanted to move forward and would receive an assessment in a different email. The assessment never came. I reached out to a contact there, and a few hours later, I got a generic rejection email. I guess this is a blessing in disguise, as they didn't even bother to explain their disorganized process, and why they sent the want to move forward email in the first place. Hiring doesn't seem to know what they are doing.