Customer Service Representative applicants have rated the interview process at Chewy with 2.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 64% positive. To compare, the company-average is 46% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 9 days to get hired, when considering 138 user submitted interviews for this role. To compare, the hiring process at Chewy overall takes an average of 18 days.
Common stages of the interview process at Chewy as a Customer Service Representative according to 138 Glassdoor interviews include:
Phone interview: 22%
One on one interview: 16%
Skills test: 15%
Drug test: 13%
Presentation: 10%
Background check: 9%
IQ intelligence test: 7%
Personality test: 6%
Group panel interview: 1%
Other: 1%
Here are the most commonly searched roles for interview reports -
The process took 3 days. I interviewed at Chewy (Dallas, TX) in Dec 2018
Interview
I applied to Chewy Tuesday, Wednesday got a email to schedule a phone interview for Friday, got an email Thursday to skip the phone interview and to just come in and do a face to face interview. Interview was at 3pm today confirmed I got the job at 3:45pm, did my background check at 4:00pm it came back and cleared me at 9 pm ........ this was the fastest process ever!
Interview questions [2]
Question 1
A customer received a shirt that was ripped, but has to wear it for a wedding the very next day. We do not offer overnight shipping And the closet distribution center is 1000 miles away. What would you do if you were the CEO of the company?
The dog fog food comes in 3 sizes 6-lb for 15.99, 15-lb for 30.99 and 30-lb bag for 46.99. The customer wants a 30-lb bag but we are out of stock on the size. How would you handle if you were the CEO of the company?
Very unorganized and unprofessional. For the amount they’re severely underpaying people, they should be honored that anyone bothered to apply. One of the worst interview experiences I’ve ever had, even in this job market. Will do everything they can to lowball you.
I applied online. I interviewed at Chewy (Dallas, TX) in Oct 2025
Interview
OTP interview. Smooth process overall, but the interviewer was somewhat rude/short. I decided to pass up on the job due to the interview experience. I was honestly surprised that I was offered a job based on the initial interaction.
Interview questions [1]
Question 1
They are interested in applicants with extensive experience.
I was sent an email stating they wanted to move forward and would receive an assessment in a different email. The assessment never came. I reached out to a contact there, and a few hours later, I got a generic rejection email. I guess this is a blessing in disguise, as they didn't even bother to explain their disorganized process, and why they sent the want to move forward email in the first place. Hiring doesn't seem to know what they are doing.