Customer Service Representative applicants have rated the interview process at Chewy with 2.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 64% positive. To compare, the company-average is 46% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 9 days to get hired, when considering 138 user submitted interviews for this role. To compare, the hiring process at Chewy overall takes an average of 18 days.
Common stages of the interview process at Chewy as a Customer Service Representative according to 138 Glassdoor interviews include:
Phone interview: 22%
One on one interview: 16%
Skills test: 15%
Drug test: 13%
Presentation: 10%
Background check: 9%
IQ intelligence test: 7%
Personality test: 6%
Other: 1%
Group panel interview: 1%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at Chewy (Dallas, TX) in Apr 2020
Interview
Quick phone interview with recruiter for Customer Service team. Was encouraged to also apply for higher level positions as well as sent an aptitude test. Completed test within a few hours of receiving and emailed recruiter to confirm that I completed. Did not hear back from the person I spoke to for over a week. Sent an email to follow up and received zero response. I have no problem NOT getting a job. But it's rather inconsiderate to take time from someone's day for not only a call, but also an online test and not acknowledge their efforts by any sort of follow up or even just a kind "thanks, but no thanks" email. Best wishes to this company, as I believe that they are a great one. Just wish the communication that sets them apart in their market was also applied to those they come across in the interview process.
Interview questions [2]
Question 1
What type of Customer Service experience do you have?
Very unorganized and unprofessional. For the amount they’re severely underpaying people, they should be honored that anyone bothered to apply. One of the worst interview experiences I’ve ever had, even in this job market. Will do everything they can to lowball you.
I applied online. I interviewed at Chewy (Dallas, TX) in Oct 2025
Interview
OTP interview. Smooth process overall, but the interviewer was somewhat rude/short. I decided to pass up on the job due to the interview experience. I was honestly surprised that I was offered a job based on the initial interaction.
Interview questions [1]
Question 1
They are interested in applicants with extensive experience.
I was sent an email stating they wanted to move forward and would receive an assessment in a different email. The assessment never came. I reached out to a contact there, and a few hours later, I got a generic rejection email. I guess this is a blessing in disguise, as they didn't even bother to explain their disorganized process, and why they sent the want to move forward email in the first place. Hiring doesn't seem to know what they are doing.