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      Chewy

      Engaged Employer

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      Related searches: Chewy reviews | Chewy jobs | Chewy salaries | Chewy benefits | Chewy conversations
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      Customer Service Representative Interview

      Feb 2, 2021
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at Chewy

      Interview

      Got a call from a contractor and had a wonderful phone conversation with him. We chatted about the company and the position, and even discussed our passion for coffee! Very relaxed and casual. Got a great feel for the company.

      Interview questions [1]

      Question 1

      A time that I successfully handled a difficult situation at a previous position
      Answer question
      1

      Other Customer Service Representative Interview Reviews for Chewy

      Customer Service Representative Interview

      Apr 16, 2026
      Anonymous Interview Candidate
      No offer
      Negative experience
      Average interview

      Application

      I interviewed at Chewy

      Interview

      Very unorganized and unprofessional. For the amount they’re severely underpaying people, they should be honored that anyone bothered to apply. One of the worst interview experiences I’ve ever had, even in this job market. Will do everything they can to lowball you.

      Customer Service Representative Interview

      Oct 15, 2025
      Anonymous Interview Candidate
      Dallas, TX
      Declined offer
      Neutral experience
      Average interview

      Application

      I applied online. I interviewed at Chewy (Dallas, TX) in Oct 2025

      Interview

      OTP interview. Smooth process overall, but the interviewer was somewhat rude/short. I decided to pass up on the job due to the interview experience. I was honestly surprised that I was offered a job based on the initial interaction.

      Interview questions [1]

      Question 1

      They are interested in applicants with extensive experience.
      Answer question
      1

      Customer Service Representative Interview

      Sep 4, 2025
      Anonymous Interview Candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at Chewy

      Interview

      I was sent an email stating they wanted to move forward and would receive an assessment in a different email. The assessment never came. I reached out to a contact there, and a few hours later, I got a generic rejection email. I guess this is a blessing in disguise, as they didn't even bother to explain their disorganized process, and why they sent the want to move forward email in the first place. Hiring doesn't seem to know what they are doing.
      3

      Chewy interviews FAQs

      • Customer Service Representative applicants have rated the interview process at Chewy with 2.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 64% positive. To compare, the company-average is 46% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Service Representative roles take an average of 9 days to get hired, when considering 138 user submitted interviews for this role. To compare, the hiring process at Chewy overall takes an average of 18 days.
      • Common stages of the interview process at Chewy as a Customer Service Representative according to 138 Glassdoor interviews include:

        Phone interview:  22%

        One on one interview:  16%

        Skills test:  15%

        Drug test:  13%

        Presentation:  10%

        Background check:  9%

        IQ intelligence test:  7%

        Personality test:  6%

        Group panel interview:  1%

        Other:  1%

      • Here are the most commonly searched roles for interview reports -

        1. Customer Service Representative(564) ;
        2. Customer Service Representative (CSR)(214) ;
        3. Fulfillment Specialist(135) ;
        4. Pharmacy Technician(109) ;
        5. Forklift Operator(75) ;
        6. Warehouse Associate(66) ;
        7. Area Manager(59) ;
        8. Software Engineer(58) ;
        9. Order Picker(56) ;
        10. Warehouse Worker(53) ;
        11. Fulfillment Associate(51) ;
        12. Operations Manager(45) ;
        13. Customer Service(41) ;
        14. Associate Director(40) ;
        15. Manager(39) .


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      Jobs at Chewy

      18 jobs in United States
      Customer Care Representative- Work From Home in Kentucky
      Louisville, KY
      ·
      $16 - $16 /hr
      (Employer provided)
      View job
      Pharmacy Tech- Customer Care (Remote in Pennsylvania)
      Pittston, PA
      ·
      $18 - $18 /hr
      (Employer provided)
      View job
      CS Workforce Specialist III
      Louisville, KY
      ·
      $40K - $58K /yr
      (Glassdoor est.)
      View job
      CS Workforce Specialist II
      Louisville, KY
      View job
      CS Workforce Specialist III
      Pittston, PA
      View job
      View all Customer Service Representative Jobs