I applied online. The process took 3 weeks. I interviewed at Chewy (Hollywood, FL) in Jul 2023
Interview
After passing the test, you will receive a phone call or text from the interviewer, scheduling the day and time. The process seems very casual and relaxed, like the job. A few customer service scenarios are asked, that are pretty easy. Chewy truly believes in customer satisfaction, so as long as your answers are along the line of great customer satisfaction, you will definitely get the job.
Interview questions [1]
Question 1
What would you do if an angry customer called in and started yelling at you about bad service/product.
I applied online. The process took 1 day. I interviewed at Chewy (Hollywood, FL) in Jan 2021
Interview
The hiring associate changed the date of my interview without telling me, I took time off of work to do this interview and their response was lackluster. I did not continue with the interview for lack of professionalism.
Customer Representative applicants have rated the interview process at Chewy with 1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 46% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Representative roles take an average of 11 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Chewy overall takes an average of 18 days.
Common stages of the interview process at Chewy as a Customer Representative according to 2 Glassdoor interviews include:
Skills test: 40%
Phone interview: 40%
One on one interview: 20%
Here are the most commonly searched roles for interview reports -