I applied online. The process took 2 days. I interviewed at China Mobile (Hong Kong) in May 2022
Interview
First round was a group interview with 4-5 other candidates. The format is 1) self intro, 2) individual question, 3) group discussion, 4) second individual question, 5) second group discussion.
Onto the final interview. There were 5 people from CMHK in the same room as me, including 2 staff who I assumed came from HR as they didn't ask me any questions, 1 from the IT department, 1 from marketing and 1 person who appeared in a video introduction in the previous group interview.
Interview questions [1]
Question 1
Final interview
1. Self intro
2. Why work in the telecom industry/ CMHK
3. How to promote chatbots
4. How beneficial would it be to invest in NLP (AI), given the huge cost incurred
5. In your experience working with chatbots, is it possible to displaying a webpage in the chatbot instead of just displaying a link
6. It was reported that only 60% of customer enquiries are addressed with chatbots, how do you improve that
