Customer Service Representative applicants have rated the interview process at Chubb with 2.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 70% positive. To compare, the company-average is 60.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 18 days to get hired, when considering 11 user submitted interviews for this role. To compare, the hiring process at Chubb overall takes an average of 30 days.
Common stages of the interview process at Chubb as a Customer Service Representative according to 11 Glassdoor interviews include:
Phone interview: 18%
One on one interview: 18%
Group panel interview: 15%
Background check: 12%
Personality test: 9%
Skills test: 9%
IQ intelligence test: 6%
Drug test: 6%
Presentation: 6%
Here are the most commonly searched roles for interview reports -
I applied through a staffing agency. I interviewed at Chubb
Interview
It was a thorough interview but friendly. It a little longer than expected but the manager and supervisor were great. The environment is friendly but professional. I didn't meet any coworkers though
The interview was casual and mostly a test of your customer service skills. it was pretty easy as long as you remain confident and also likeable. Just remember customer service skills and you will be fine
It was very easy and straight forward. Very typical interview questions about handling conflict with others. Interviewer was laid back and answered all of the questions I had about working with the company and working in customer service.
Interview questions [1]
Question 1
Are you comfortable with talking on phones on a regular basis?
I applied through a staffing agency. The process took 5 days. I interviewed at Chubb
Interview
Met with several manages that gave pretty basic questions. Managers seem scared to interview. They go over job description. Very basic intelligent questions asked . Not to much to say to give 30 words. Very basic interview. They hire working with temp agency primarily.