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      CipherHealth

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      Customer Success Manager Interview

      May 16, 2019
      Anonymous Interview Candidate
      New York, NY
      No offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at CipherHealth (New York, NY) in Apr 2019

      Interview

      Very nice recruiter who knows the ins and outs of the company. Spoke with the VP of customer success who provided details on what the daily job looks like. They were very kind and asked a lot of questions to really get to know you as a person.

      Interview questions [1]

      Question 1

      Why CipherHealth? Lots of traditional interview questions.
      Answer question
      avatar
      CipherHealth response
      7y
      Thank you for sharing your experience. Ensuring that there is a mutual fit has always been incredibly important to us, we are glad to see that you found value in the details we shared with you throughout our conversations. Thank you for going through our process and best of luck!

      Other Customer Success Manager Interview Reviews for CipherHealth

      Customer Success Manager Interview

      Aug 14, 2019
      Anonymous Interview Candidate
      No offer
      Negative experience

      Application

      I interviewed at CipherHealth

      Interview

      Unfortunately I never actually interviewed with the company. The recruiter rescheduled the interview 3 times due to other meetings running over. After the 4th time rescheduling the call was set and then I received no call or email. This is extremely disappointing and unprofessional.

      Interview questions [1]

      Question 1

      No questions. Recruiter did not call at scheduled time.
      Answer question
      1

      Customer Success Manager Interview

      Jul 24, 2022
      Anonymous employee
      New York, NY
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied through an employee referral. The process took 3+ months. I interviewed at CipherHealth (New York, NY) in Feb 2018

      Interview

      Lengthy and thorough. Multiple individual interviews, panel interview or two, presentation prior to final interview and offer. My interview process took 14 weeks total before offer. There is a lot of turnover at this company so I understand the need to really vet their potential new hires.

      Interview questions [1]

      Question 1

      This likely varies based on experience.
      Answer question

      Jobs at CipherHealth

      2 jobs in United States
      Account Executive
      United States
      ·
      $130K - $150K /yr
      (Employer provided)
      View job
      Account Executive
      New York, NY
      ·
      $130K - $150K /yr
      (Employer provided)
      View job

      CipherHealth interviews FAQs

      • Customer Success Manager applicants have rated the interview process at CipherHealth with 4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 75% positive. To compare, the company-average is 42.2% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Success Manager roles take an average of 67 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at CipherHealth overall takes an average of 43 days.
      • Common stages of the interview process at CipherHealth as a Customer Success Manager according to 4 Glassdoor interviews include:

        One on one interview:  25%

        Phone interview:  25%

        Presentation:  17%

        Group panel interview:  17%

        Personality test:  8%

        Skills test:  8%

      • Here are the most commonly searched roles for interview reports -

        1. Vice President(6) ;
        2. Senior Software Engineer(5) ;
        3. Customer Success Manager(4) ;
        4. Sales(3) ;
        5. Customer Success(2) ;
        6. Customer Success Manager (CSM)(2) ;
        7. Product Manager(2) ;
        8. Product Owner(2) .


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