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      CipherHealth

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      Senior Customer Success Manager Interview

      Mar 10, 2021
      Anonymous Interview Candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at CipherHealth in Feb 2021

      Interview

      Initial call was with the HR Business Partner, then had three more rounds of video interviews with team members. All four calls were awesome, and I felt like I really clicked with the team members. After the fourth interview with the SVP of Customer Success, which I felt went extremely well, I received a vague and one sentence email a few days later from the HR Business Partner saying they weren't moving forward with me. Not moving forward is not the issue for me, it was the amount of time I invested and really felt like I was a great fit for the role, all to get a one sentence email with no explanation. Last year, I went through the interview process with a Big 4, made the final round and did not receive the offer but the partner was nice enough to call me to explain...I also recently went through a final round with a tech startup and I received a lengthy email explaining that they are basically holding off on the role for now, etc. It doesn't take a lot of effort to let a candidate who has met half the team already know why they aren't moving forward with them, but it goes a long way in their overall thought of the company and future referrals considering I have a large network in healthcare and am actively talking with folks about companies we have interviewed or worked with.

      Interview questions [1]

      Question 1

      Explain a time you were in a difficult client situation where they may not have agreed with you and how did you handle it?
      Answer question
      2

      CipherHealth interviews FAQs

      • Common stages of the interview process at CipherHealth as a Senior Customer Success Manager according to 1 Glassdoor interviews include:

        One on one interview:  33%

        Presentation:  33%

        Phone interview:  33%

      • Here are the most commonly searched roles for interview reports -

        1. Vice President(6) ;
        2. Senior Software Engineer(5) ;
        3. Customer Success Manager(4) ;
        4. Sales(3) ;
        5. Customer Success(2) ;
        6. Customer Success Manager (CSM)(2) ;
        7. Product Manager(2) ;
        8. Product Owner(2) .


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      Jobs at CipherHealth

      2 jobs in United States
      Account Executive
      United States
      ·
      $130K - $150K /yr
      (Employer provided)
      View job
      Account Executive
      New York, NY
      ·
      $130K - $150K /yr
      (Employer provided)
      View job
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