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      CipherHealth

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      Customer Support Specialist Interview

      Oct 13, 2021
      Anonymous Interview Candidate
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 5 weeks. I interviewed at CipherHealth

      Interview

      Cipher was quick to respond to my application. Within about 1-2 weeks I got a call to start the interview process. Within the next 1-2 weeks I had been invited to participate in four different interviews. All of the interviews seemed to go really well. It was stressful and took a lot of my personal time, but since I was sure I'd get the job based on my experience, I was okay with it. About a week after the final interview, I got an email that they were working on a decision and should be in touch by end of week. By middle of the next week, I got the good ol' canned response that they'd gone with another candidate. I don't blame companies for wanting to do extra interviews, especially in the new WFH world, but all of my friends in human resources said, "If you're getting a forth interview with an executive, that is probably just a formality and you'll get an offer." Pretty disappointing to just get a canned response instead, especially after such a stressful process.

      Interview questions [1]

      Question 1

      Can you tell us about a time you made a suggestion at work that was not given serious consideration?
      Answer question

      CipherHealth interviews FAQs

      • Candidates applying for Customer Support Specialist roles take an average of 35 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at CipherHealth overall takes an average of 43 days.
      • Common stages of the interview process at CipherHealth as a Customer Support Specialist according to 1 Glassdoor interviews include:

        One on one interview:  33%

        Group panel interview:  33%

        Phone interview:  33%

      • Here are the most commonly searched roles for interview reports -

        1. Vice President(6) ;
        2. Senior Software Engineer(5) ;
        3. Customer Success Manager(4) ;
        4. Sales(3) ;
        5. Customer Success(2) ;
        6. Customer Success Manager (CSM)(2) ;
        7. Product Manager(2) ;
        8. Product Owner(2) .


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      Jobs at CipherHealth

      2 jobs in United States
      Account Executive
      New York, NY
      ·
      $130K - $150K /yr
      (Employer provided)
      View job
      Account Executive
      United States
      ·
      $130K - $150K /yr
      (Employer provided)
      View job
      View all Customer Support Specialist Jobs