Customer Support Engineer applicants have rated the interview process at Cisco with 3.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 68% positive. To compare, the company-average is 68% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Support Engineer roles take an average of 43 days to get hired, when considering 53 user submitted interviews for this role. To compare, the hiring process at Cisco overall takes an average of 27 days.
Common stages of the interview process at Cisco as a Customer Support Engineer according to 53 Glassdoor interviews include:
Phone interview: 26%
Group panel interview: 17%
One on one interview: 15%
Background check: 12%
Skills test: 8%
IQ intelligence test: 7%
Presentation: 6%
Personality test: 4%
Other: 2%
Drug test: 2%
Here are the most commonly searched roles for interview reports -
Initial Call followed by a 30 minute non technical interview. After passing this there is a minute long presentation video that has to be submitted. In addition to this there will be a two hour block set up where there will be a 30 minute non-technical interview followed by an hour long technical panel.
Well hiring process is pretty straight forward , HR reaches out and lays out the job description , salary and then give you assessment questions that are reviewed by hiring manager who then interviews you , second interview is with you future colleagues and that’s it .
**Issue - no scope for negotiation or no opportunity to get considered in a senior support role . Salary offered is not competitive
I applied through college or university. The process took 1 day. I interviewed at Cisco (Bengaluru) in Aug 2022
Interview
it was three rounds (Tr, Mr, HR). they mainly focused on networks, and anyone coding language. One with good knowledge in coding and computer science topics can easily crack the interviews
I applied online. The process took 5 weeks. I interviewed at Cisco (Chicago, IL) in Feb 2022
Interview
The first call was with a recruiter who gave me a quick rundown on the company and role. A follow-up interview was scheduled a week later with the hiring manager but the manager didn’t show. I contacted the recruiter and they said there was a mixup, another call was scheduled a week later. The call with the manager was mostly behavioral based questions and listed 1.5 hours. A follow-up interview was schedule for a week later with Tier 2 and Tier 3 support to ask technical questions. That call last just over an hour. A third interview was scheduled two weeks later with two Tier 1 agents to do more technical questions and that call lasted an hour. All of the calls went really well. I never heard back from the recruiter after that interview and my email/calls were ignored. Outside of the whole process taking over a month I’d have to say it was pleasant. I wish I had more information about why they never contacted me again.
Interview questions [5]
Question 1
Tell me about a time you encountered a difficult situation and how you handled it.