Can you provide an example of a business process you have analyzed and improved in your previous role? What steps did you take, and what were the outcomes? How do you approach gathering and documenting requirements for business process analysis? Can you describe a specific methodology or framework you have used? In a cross-functional team environment, how do you ensure effective communication and collaboration with stakeholders who may have different priorities or perspectives? Describe a time when you faced resistance to change while implementing a new process or procedure. How did you handle the situation, and what strategies did you employ to overcome the resistance?