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      Citizens

      Engaged Employer

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      Interviews
      Related searches: Citizens reviews | Citizens jobs | Citizens salaries | Citizens benefits
      Citizens interviewsCitizens Teller interviewsCitizens interview
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      Teller Interview

      Jul 5, 2022
      Anonymous employee
      Conshohocken, PA
      Accepted offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at Citizens (Conshohocken, PA) in Jul 2022

      Interview

      I interviewed at citizens Bank and I truly loved the experience the hiring manager Mike was wonderful at explaining everything the company had to offer and I loved his enthusiasm. I also had a wonderful experience with recruiter Veruschka D Bosco she was In detail about the position and what they were looking for, she stayed in touch with me during the entire process and she reached out to me to let me know what the outcome of my application was. Thank you so much!!!

      Interview questions [1]

      Question 1

      Describe a time you went above and beyond to provide exceptional customer service, what was the situation and how did you handle it.
      Answer question
      avatar
      Citizens response
      4y
      Thank you for sharing your experience. It's fantastic to see that the interview process was so positive for you and that your recruiters were transparent. Welcome to the team!

      Other Teller Interview Reviews for Citizens

      Teller Interview

      Jan 14, 2026
      Anonymous Interview Candidate
      Philadelphia, PA
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at Citizens (Philadelphia, PA)

      Interview

      First you have to complete an online assessment, that once completed is valid for 6 months. If you passed the assessment they schedule an in-person interview at the branch where they ask questions about your education and experiences , to tell about yourself, also role play where you need to respond using the STAR method and its also good to do a little bit of research about the bank and the credit cards they offer.

      Interview questions [1]

      Question 1

      Tell me about a difficult situation you had at your previous job and how did you handle it?
      Answer question

      Teller Interview

      Oct 15, 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at Citizens

      Interview

      There were 2 interview processes which included one over the phone that asked generic questions and the other in person with the branch manager. Very smooth process and heard back within a week.

      Interview questions [1]

      Question 1

      Customer service experience, what would I do in a difficult situation
      Answer question
      1
      avatar
      Citizens response
      8mo
      Thanks for sharing your experience and for agreeing to join our team. Welcome to Citizens!

      Teller Interview

      Aug 24, 2023
      Anonymous Interview Candidate
      York, PA
      No offer
      Neutral experience
      Difficult interview

      Application

      I applied online. I interviewed at Citizens (York, PA) in Aug 2023

      Interview

      The interview process was hard for a teller position that wasn’t anything special. The interview was a bit rude. I was professionally dressed and have a degree in business yet she was short in wording and never got a call or email after.

      Interview questions [1]

      Question 1

      What is a SPECIFIC situation where you mitigated risk?
      Answer question
      2

      Citizens interviews FAQs

      • Teller applicants have rated the interview process at Citizens with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 73% positive. To compare, the company-average is 66.4% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Teller roles take an average of 9 days to get hired, when considering 56 user submitted interviews for this role. To compare, the hiring process at Citizens overall takes an average of 21 days.
      • Common stages of the interview process at Citizens as a Teller according to 56 Glassdoor interviews include:

        One on one interview:  25%

        Phone interview:  23%

        Background check:  15%

        Skills test:  15%

        Drug test:  6%

        Personality test:  6%

        Presentation:  4%

        Group panel interview:  3%

        Other:  2%

        IQ intelligence test:  2%

      • Here are the most commonly searched roles for interview reports -

        1. Personal Banker(233) ;
        2. Branch Manager(201) ;
        3. Banker(188) ;
        4. Bank Teller(186) ;
        5. Universal Banker(168) ;
        6. Teller(120) ;
        7. Relationship Banker(108) ;
        8. Vice President(73) ;
        9. Licensed Banker(70) ;
        10. Personal Universal Banker(64) ;
        11. Assistant Branch Manager(55) ;
        12. Customer Service Representative(54) ;
        13. Analyst(48) ;
        14. Financial Advisor(43) ;
        15. Manager(43) .


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      Jobs at Citizens

      193 jobs in United States
      Citizens Banker
      Fairlawn, OH
      ·
      $25 - $31 /hr
      (Employer provided)
      View job
      Citizens Banker
      Strongsville, OH
      ·
      $25 - $31 /hr
      (Employer provided)
      View job
      Citizens Banker
      Cranston, RI
      ·
      $25 - $27 /hr
      (Employer provided)
      View job
      Citizens Banker
      Ann Arbor, MI
      ·
      $25 - $27 /hr
      (Employer provided)
      View job
      Citizens Banker
      Montpelier, VT
      ·
      $25 - $31 /hr
      (Employer provided)
      View job
      View all Teller Jobs