Customer Experience Associate applicants have rated the interview process at ClassPass with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 63% positive. To compare, the company-average is 36.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Experience Associate roles take an average of 12 days to get hired, when considering 8 user submitted interviews for this role. To compare, the hiring process at ClassPass overall takes an average of 20 days.
Common stages of the interview process at ClassPass as a Customer Experience Associate according to 8 Glassdoor interviews include:
Phone interview: 33%
One on one interview: 19%
Presentation: 19%
Drug test: 10%
Group panel interview: 10%
IQ intelligence test: 10%
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I applied online. The process took 2 weeks. I interviewed at ClassPass (Missoula, MT) in Oct 2019
Interview
My interview was an open house interview. I submitted my application and the company called applicants in all on a specific day, where they did an office tour, company overview, and brief interviews with about 3 people from different teams.
Interview questions [1]
Question 1
Do you have previous experience with customer service? Why do you think you would be good at this job?
The people who interviewed me were very kind and made me feel very comfortable. It was very pleasant and I didn't feel nervous at all. They seem to not only be interested in you as a professional, but as a person too.
Interview questions [1]
Question 1
Why do you wish to work in the customer service field?
I applied through an employee referral. The process took 5 days. I interviewed at ClassPass (Missoula, MT) in Oct 2019
Interview
I had a two-step interview process that first took place over the phone and then an in-person meeting. Everyone that interviewed me was super friendly and helpful. Instead of creating a stressful interview environment, it was personal, engaging and educational.