I applied online. The process took 5 weeks. I interviewed at Cleveland Clinic (Solon, OH) in Sep 2018
Interview
Very thorough process. I applied online, a couple of days later I was sent a link to do an interview through HireVue, as well as a link to take a typing test. Afterwards, I was invited to do a face to face interview. The face to face interview was about 2 hours long and split up into different parts. I’m the first part, I interviewed with two young ladies- they were both very nice. Afterwards, I was taken to do another typing test, followed by another face to face with one of the floor managers. Then I sat with an employee and listened in on calls. I was offered the position a week later. My drug testing was scheduled for the following week and my official start date was set for 2 weeks after that.
I applied through an employee referral. I interviewed at Cleveland Clinic (Cleveland, OH) in Apr 2021
Interview
Initiated with a 10-15 min phone interview with the recruiter. If that goes well you’re scheduled to do a typing assessment and then an interview with the hiring manager via MS Teams. I interviewed with two different managers in different areas. The interview went great, they were both very down to earth and professional. Unfortunately I was not offered the job. I reached out to the recruiter for feedback (since her contact info was the only info I had) just for my personal and professional growth, but I never received a response. I understand that they don’t owe me anything but it would’ve been nice to get some feedback. The whole process was okay other than no response from the recruiter.
Interview questions [2]
Question 1
They ask you questions surrounding their mission statement and the qualities there in...teamwork, integrity, inclusion, empathy and innovation.
I applied online. I interviewed at Cleveland Clinic
Interview
I had a video interview via the link they sent me in an email. It was really simple and easy to navigate. You get some multiple choice questions and a couple video questions where you have a few tries to answer. A few days later I got a typing assessment and a call back a few days after that for an in person interview.
Interview questions [1]
Question 1
Tell me about a time you went above and beyond for a customer
Appointment Center Patient Service Specialist applicants have rated the interview process at Cleveland Clinic with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 65.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Appointment Center Patient Service Specialist roles take an average of 35 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Cleveland Clinic overall takes an average of 29 days.
Common stages of the interview process at Cleveland Clinic as a Appointment Center Patient Service Specialist according to 3 Glassdoor interviews include:
Group panel interview: 25%
Presentation: 25%
Skills test: 13%
Phone interview: 13%
Drug test: 13%
One on one interview: 13%
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