Customer Service Representative applicants have rated the interview process at Cleveland Clinic with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 60% positive. To compare, the company-average is 65.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 19 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at Cleveland Clinic overall takes an average of 29 days.
Common stages of the interview process at Cleveland Clinic as a Customer Service Representative according to 5 Glassdoor interviews include:
One on one interview: 19%
Background check: 19%
Skills test: 19%
Drug test: 13%
Phone interview: 13%
Personality test: 6%
Presentation: 6%
Group panel interview: 6%
Here are the most commonly searched roles for interview reports -
Applied for the job online. Was contacted by a very nice representative who had me complete a testing program. Scheduled for an interview approximately two weeks later. Found out they were interviewing all day for this position. Was escorted into the office and spent about five minutes with two very young women who asked me a couple of questions only. Was then seated in a holding area to wait for another person to interview me. Was then told thank you for coming and escorted out of the office. Found the process very impersonal. Have not applied for Cleveland Clinic again and not sure if I would consider working for them.
Interview questions [1]
Question 1
Why do you want to be a Customer Service Representative?
I applied online. The process took 2 weeks. I interviewed at Cleveland Clinic (Cleveland, OH) in Apr 2022
Interview
Straightforward and easy. Laidback. Asked the expected questions about previous experience and best/worst qualities. It mostly felt like a chat, and provided an opportunity for me to ask any questions I had.
Interview questions [1]
Question 1
What was a part of your last job you really loved?
I applied through other source. The process took 4 weeks. I interviewed at Cleveland Clinic in Jan 2022
Interview
They have this career profile where you can see your status. Mine has been “Under consideration” for a month. I have emailed them for an update, no response. Waste of time.
I applied online. The process took 6 days. I interviewed at Cleveland Clinic (Bellevue, NE) in Jan 2022
Interview
It was very easy. I walked in,answered some questions, asked them some questions. Meet the team, and saw the location I would be working at. It was very pleasant and good to know.