Patient Service Specialist applicants have rated the interview process at Cleveland Clinic with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 77% positive. To compare, the company-average is 65.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Patient Service Specialist roles take an average of 24 days to get hired, when considering 13 user submitted interviews for this role. To compare, the hiring process at Cleveland Clinic overall takes an average of 29 days.
Common stages of the interview process at Cleveland Clinic as a Patient Service Specialist according to 13 Glassdoor interviews include:
Phone interview: 20%
Background check: 17%
Presentation: 17%
Drug test: 13%
One on one interview: 13%
Group panel interview: 10%
IQ intelligence test: 7%
Skills test: 3%
Here are the most commonly searched roles for interview reports -
I applied online, did a HireVue video interview, got called in for an in person interview and shadowed someone right after. All of this took about a week. They said they would be in contact within 3-5 days for next steps! So far has been a straight forward process. Easy interview questions you'd expect to hear.
Interview questions [1]
Question 1
How does your background make you qualified for this position?
Interview was simple and ask straightforward questions. The interview only lasted 30 minutes. Also it was virtual. This job requires a lot of patience because the patients can be a little stressful.
I applied online. The process took 2 weeks. I interviewed at Cleveland Clinic (Weston, FL) in Mar 2025
Interview
Interview was fast and tailored questions around working with others that may be difficult colleagues. Scared me a bit about the work culture overall and if this would be a non-toxic work environment.
Interview questions [1]
Question 1
How you do navigate working around other people who don’t pull their weight?
I applied online. I interviewed at Cleveland Clinic (Cleveland, OH)
Interview
It was quick and professional. They communicated every step of the process. They kept me updated on exactly what to expect and properly prepared me to acclimate into my new role.
Interview questions [1]
Question 1
Name a time that you stepped up and exceeded the expectations of your role.