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      Clever

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      Customer Support Representative Interview

      May 7, 2024
      Anonymous Interview Candidate
      San Francisco, CA
      No offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. I interviewed at Clever (San Francisco, CA) in Apr 2024

      Interview

      Three steps: 1) online assessment (data manipulation, email responses to “customers”, 2 hour time limit) 2) phone screening (asked simple interview questions) 3) video interview (upset customer role play, “learn and teach”, and hiring manager interview)

      Interview questions [3]

      Question 1

      How did do deal with upset customers? Give an example
      Answer question

      Question 2

      What is a time you got negative feedback and how did you deal with it?
      Answer question

      Question 3

      When is a time you lead a project and how did you take ownership of it?
      Answer question
      4

      Other Customer Support Representative Interview Reviews for Clever

      Customer Support Representative Interview

      Nov 24, 2022
      Anonymous employee
      Los Angeles, CA
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Clever (Los Angeles, CA) in May 2021

      Interview

      Initial Call, Hiring Manager Interview, Team Interview, On Sight Interview, and Ollie up with detailed feedback, the hiring process was intricate and very detailed. I enjoyed the care and consideration placed into the process.

      Interview questions [1]

      Question 1

      How do you deal with upset customers?
      1 Answer

      Customer Support Representative Interview

      Jul 1, 2019
      Anonymous Interview Candidate
      San Francisco, CA
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 4 days. I interviewed at Clever (San Francisco, CA) in Jul 2019

      Interview

      I applied online and was contacted by a recruiter. She provided me with a take-home exercise before any phone call and asked me to "completed exercise an hour before the conversation using the link provided at the end of this email." But the thing is I have never scheduled for an interview yet, and that was a BROKEN LINK. So, I have to send her an email regarding this issue and she told me that she gonna help me to forward my answers to their team. 4 days later, I got a chance to speak with their manager for the phone interview(she was a couple of minutes late, but it is acceptable.). When I asked for any feedback regarding my take-home exercise during the phone interview, it seems like my paper NEVER been Graded. WOW! There is nothing else I can say about this company. And then, 2 hours after the phone interview, I got a "Thank you letter". Actually, I am no longer interested in this opportunity after all of this, but I do really appreciate the quick response. I just want to say: please respect the people who apply for the job. If you do not have time to grade it, please do not waste our time, period. Thank you.

      Interview questions [1]

      Question 1

      introduce about yourself.
      Answer question
      3

      Clever interviews FAQs

      • Customer Support Representative applicants have rated the interview process at Clever with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 75% positive. To compare, the company-average is 43.9% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Support Representative roles take an average of 15 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at Clever overall takes an average of 23 days.
      • Common stages of the interview process at Clever as a Customer Support Representative according to 4 Glassdoor interviews include:

        Phone interview:  21%

        Skills test:  14%

        Presentation:  14%

        Background check:  14%

        One on one interview:  14%

        IQ intelligence test:  7%

        Drug test:  7%

        Group panel interview:  7%

      • Here are the most commonly searched roles for interview reports -

        1. Software Engineer(10) ;
        2. Senior Software Engineer(5) ;
        3. Customer Service Representative(4) ;
        4. Engineer(4) ;
        5. Technical Support Specialist(3) ;
        6. Account Executive(2) ;
        7. Customer Support(2) ;
        8. Customer Support Specialist(2) ;
        9. Manager(2) ;
        10. Sales(2) ;
        11. Software Developer(2) .


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