I applied online. The process took 2 weeks. I interviewed at Clipboard (New York, NY) in Jul 2022
Interview
I submitted an application and then was asked several followup questions, all about people management. Not sure why these weren't included in the application process, but that's fine. I answered them and a few days later received an invitation to complete a "case study."
In my experience these tend to be closer to the final round of an interview process so it was strange to receive it before I ever spoke to anyone on the team.
The case study was FOUR PAGES LONG and would amount to at least a day of work. I withdrew my candidacy, I'm not interested in providing free labor.
I've been a hiring manager for years and asking for this amount of work before ever speaking to anyone on the team is absolutely a red flag. If this is what they want candidates to do for free, I can only imagine what the workload is like as an employee.
Interview questions [1]
Question 1
An incredibly long and involved case study based on forecasting support volume and scheduling.
I applied online. The process took 1 week. I interviewed at Clipboard (San Jose, CA) in Jun 2022
Interview
They have a very well planned out interview process that probably works well for lower positions. Answering a questionnaire to get started is how you get to the phone/video screen. From there, you will be given an "Assignment." Anytime someone gives me an "Assignment," I see a red flag. Especially when the assignment is directly related to the department that I would be working in. Furthermore, the assignment was far below the level of the role that I was interviewing for.
Note for Clipboard Health: If you are are so self-consumed that you cannot have a personal face to face conversation with prospective employees, what does that say about your product offerings? The respect you give is the respect you earn and you will NEVER get that through forms or assignments that should be consulting roles within your company. I didn't do the assignment because I get paid to solve problems for companies and you wanted it for free.
This is how you get sub-par mediocre employees. Hopefully , you will come to understand this and step up your interviewing process.
Interview questions [1]
Question 1
Given headcount analysis assignment in order to get past the phone screen. The assignment was directly related to a problem they currently were experiencing.
Candidates applying for Director of Customer Support roles take an average of 11 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Clipboard overall takes an average of 16 days.
Common stages of the interview process at Clipboard as a Director of Customer Support according to 2 Glassdoor interviews include:
One on one interview: 50%
Skills test: 50%
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