I applied online. The process took 3 days. I interviewed at Clipboard (Kingston) in Oct 2022
Interview
The interview was a bit of a lengthy process but the interviewers ensured to answer all my questions in full. The interview was an engaging one and the interviewers made me feel comfortable in expressing my expectations. They also ensured to explain what my role would be if I was considered for the position.
I applied online. I interviewed at Clipboard (Kingston)
Interview
It had 3 stages, had some challenging scenarios, in which I had to display basic knowledge and skills to resolve, The overall process was quite intense but worth it in the end.
Interview questions [1]
Question 1
How does one make an Excellent Customer Service Agent?
I was in the interview for longer than expected. The interview felt conversational. I Was told what I would be doing in this role. The interviewer seemed engaged with what I had to say
I applied online. I interviewed at Clipboard (Kingston) in Nov 2022
Interview
I was in the interview for longer than expected. The interview felt conversational I was told what I would be doing in this role. The interviewer seemed engaged in what I had to say. I felt sold on the company and the role. My questions are answered in full.
Interview questions [1]
Question 1
Do you have past experience working in a BPO setting?
Customer Service Agent applicants have rated the interview process at Clipboard with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 83% positive. To compare, the company-average is 21.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Agent roles take an average of 3 days to get hired, when considering 6 user submitted interviews for this role. To compare, the hiring process at Clipboard overall takes an average of 16 days.
Common stages of the interview process at Clipboard as a Customer Service Agent according to 6 Glassdoor interviews include:
Skills test: 22%
One on one interview: 22%
Phone interview: 22%
IQ intelligence test: 17%
Personality test: 6%
Group panel interview: 6%
Background check: 6%
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