Firstly, you have to respond to basic support cases at the moment of your application. After a few days, they send you a trial work with 3 support cases a bit more complex.
Interview questions [1]
Question 1
One of the question was about which customer was closer to leave based on 7 recent tickets from each of a few customers. They provided ticket status, ticket creation, and CSAT.
A recruiter reached out to me and sent the case study. It took about 2 days to complete the case study.I completed it and I then received an email to schedule an interview to review the case study.
I applied online. The process took 3 weeks. I interviewed at Clipboard in Apr 2026
Interview
1. Submit your CV
2. If successful, complete a case study based on customer queries.
3. Interview to review you case study answers and reasoning.
4. Final interview with senior management
Interview questions [1]
Question 1
We reviewed case study material and asked me to explain my reasoning.
There is a very long assessment prior to the actual interview process to be completed within 6 days. Unfortunately, no feedback is provided if the team decides not to move forward with the application.
Client Support Specialist applicants have rated the interview process at Clipboard with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 21.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Client Support Specialist roles take an average of 12 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at Clipboard overall takes an average of 16 days.
Common stages of the interview process at Clipboard as a Client Support Specialist according to 4 Glassdoor interviews include:
Skills test: 29%
Background check: 29%
One on one interview: 29%
Phone interview: 14%
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