When have you showed great customer service skills etc

If you are lucky you'll get: Tell me about yourself? What is your availability? If you're unlucky: Why would you like to become a Customer Team Member? Please tell me about yourself and what you've been doing for the past few years? Why would you like to work at the Coop? OR Have you worked at the Co-op before? What were your reasons for leaving? Can you tell me about a situation where you had to build a relationship with someone else at work? Can you tell me about a time when you had to stand up for your position (or that of a friend) in a difficult situation? Can you tell me about a time when you had to communicate important information to other people / to colleagues at work? Can you tell me about a time at work, or elsewhere, where you've involved others to discuss a challenge or an issue? Can you tell me about a time when you have taken ownership of a task/activity/project and made it a success?