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Thank you for sharing this feedback, and we’re sorry your experience interviewing here wasn’t ideal. We take our recruitment process and interviews very seriously, and expect all candidates to be greeted with professionalism and warmth from the moment the first connection is made. We see phone interviews as a great way to explore a candidate’s skills and work experience and typically don’t make an assessment until the conversation is over. But we’re continuing to find ways to improve our candidate experience and will use your feedback to do so. If you would like to provide additional information, please email us directly HR@collegeboard.org.