I applied online. The process took 2 weeks. I interviewed at Columbia University (New York, NY) in Jan 2011
Interview
Very straight forward with IT questions, support issues and how you go about finding an answers to solve a problem. At first I mean with a senior member of the team then the manager and finally one more member. At this time they were looking to migrate from Windows XP to Windows 7 and I happen to have done this previously which helped a lot with the questioning. The school is Windows base and each school in the University had their own It department. The manager and team were very straight forward and clearly indicated if you were a top candidate. A tour of the school was also part of the interview.
Interview questions [1]
Question 1
How do you deploy images?
If a users is upset because they need the computer up right away but the problem will take some time to fix, how do you handle it?
If no one else is around and you were the only support in the school and do not know a solution to a problem, what would you do?