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      Customer Account Executive Interview

      Sep 13, 2016
      Anonymous employee
      Miami, FL
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied through a recruiter. The process took 2 weeks. I interviewed at Comcast (Miami, FL) in Feb 2016

      Interview

      It is a very energized thorough experience which includes online application, testing, then phone interview if you pass testing, then another interview if you pass phone interview, face to face interview, then once offered job drug & background screening which can take up to 3 weeks.

      Interview questions [1]

      Question 1

      Describe a scenario in which you had to deescalate a customer?
      Answer question

      Other Customer Account Executive Interview Reviews for Comcast

      Customer Account Executive Interview

      Apr 26, 2021
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at Comcast

      Interview

      Interview was fairly simple. Questions were basically regarding prior work history and examples of prior situations. Interview was done in person with 1 manager initially and took approximately 30 minutes from beginning to end. There were several candidates being interviewed the same day with me.

      Interview questions [1]

      Question 1

      Tell me about a time that was difficult and you had to go outside of your scope of duties.
      Answer question

      Customer Account Executive Interview

      Dec 3, 2020
      Anonymous employee
      Accepted offer
      Neutral experience
      Average interview

      Application

      I interviewed at Comcast

      Interview

      First there was a phone interview with basic questions about simple technology things. Then, the on-site process was multiple sessions with different people, one right after the other. It was all very generic as they hire anyone who is not a felon.

      Interview questions [1]

      Question 1

      What is one of your strengths?
      Answer question

      Customer Account Executive Interview

      Jul 6, 2018
      Anonymous Interview Candidate
      Tacoma, WA
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Comcast (Tacoma, WA)

      Interview

      First thing you do when you walk in is sign in (name & appt. time) then you'll sit and wait for the remaining people, approx. group of 8-10. Get there early so that you can get a seat, the are limited. You'll all walk to a room where with about 8 recruiters; someone presents the job and all the perks that come along with it. Once the person is done with the presentation the recruiters began calling the name of the person they are interviewing and if there are not enough recruiters you'll have to sit and wait. Once your done with the initial interview you will talk to another person who asks a two part question that I feel will make or break the decision to hire you or not and that is "Have you ever worked in a position that was based on sales? Was it commission based? They are not looking to TEACH you how to SALE their product and services so if you have not worked in a position in which one of your main responsibilities was to sale they most likely wont hire you, unless you can speak to them in a way that convinces them that you'll succeed.

      Interview questions [1]

      Question 1

      Name a time you had to deal with a difficult customer? What did you do to resolve the issue and how did the customer feel at the end of the call?
      Answer question

      Comcast interviews FAQs

      • Customer Account Executive applicants have rated the interview process at Comcast with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 57% positive. To compare, the company-average is 60.2% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Account Executive roles take an average of 20 days to get hired, when considering 91 user submitted interviews for this role. To compare, the hiring process at Comcast overall takes an average of 27 days.
      • Common stages of the interview process at Comcast as a Customer Account Executive according to 91 Glassdoor interviews include:

        Phone interview:  17%

        Drug test:  15%

        One on one interview:  15%

        Background check:  14%

        Skills test:  14%

        Personality test:  12%

        Group panel interview:  7%

        Presentation:  3%

        IQ intelligence test:  3%

        Other:  0%

      • Here are the most commonly searched roles for interview reports -

        1. Customer Service Representative(561) ;
        2. Sales Representative(396) ;
        3. Account Executive(353) ;
        4. Technician(335) ;
        5. Customer Account Executive(287) ;
        6. Software Engineer(286) ;
        7. Sales Associate(247) ;
        8. Business Account Executive(219) ;
        9. Manager(205) ;
        10. Direct Sales Representative(197) ;
        11. Sales(164) ;
        12. Supervisor(158) ;
        13. Project Manager(148) ;
        14. Director(142) ;
        15. Inbound Sales Representative(139) .


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