I applied through other source. The process took 4 weeks. I interviewed at Comcast (Miramar, FL) in Aug 2016
Interview
Pretty straight foward questions about sales and typical customer reactions, and a role play. Supervisor or management will make it very simple to answer the questions. If you have had any sales job the questions will seem very familiar.
Interview questions [1]
Question 1
When was there a time were you gave a customer exceptional customer service?
I applied online. The process took 4 weeks. I interviewed at Comcast
Interview
Easy and quick..i applied..got a call a few days later..phone interview ..simulation test online..got second interview..and offer few days after the second interview..not that bad of a process..everybody was super nice during the whole process..and i still work there now..and they gave us free lunch lol
Interview questions [2]
Question 1
Describe a time when you went above and beyond for a customer
I applied online. The process took 4 weeks. I interviewed at Comcast (Knoxville, TN) in Nov 2016
Interview
It was a very pleasant experience. A few " Explain a time when ..." type of questions. The interviewers put you at ease immediately by giving you information about them and their role. You will know if you advance on to the next round because you will be escorted to the next interviewer, normally 2 or 3 on the same day. Never be afraid to ask for the job and more importanly make sure that you sell yourself. This is your opportunity to brag about all you've done.
Interview questions [1]
Question 1
Tell me about a time when you were not able to make the customer happy?
I applied online. I interviewed at Comcast (Tinley Park, IL)
Interview
I did the phone interview it was pretty easy took about 30mins talking about previous job experience than I did the online assessment now waiting for my in person interview on the 19th,
Interview questions [1]
Question 1
tell me about a time you handled a angry customer?
Billing CAE applicants have rated the interview process at Comcast with 2.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 64% positive. To compare, the company-average is 60.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Billing CAE roles take an average of 27 days to get hired, when considering 11 user submitted interviews for this role. To compare, the hiring process at Comcast overall takes an average of 27 days.
Common stages of the interview process at Comcast as a Billing CAE according to 11 Glassdoor interviews include:
Phone interview: 20%
Drug test: 17%
Background check: 17%
Skills test: 17%
Personality test: 15%
One on one interview: 11%
Group panel interview: 4%
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