I applied through an employee referral. I interviewed at Comcast in Sep 2013
Interview
I had 3 seperate interviews, one on telephone, one with future boss, one with 2 leaders and one with director of department. I felt like it took forever for them to make a decision, over 2 months.
Interview questions [1]
Question 1
Tell me about a past experience on a job that was handled incorrectly.
I went through an initial recruiter screening followed by a technical and behavioral interview with the hiring team. The process focused on troubleshooting experience, customer communication, handling escalations, and working with technical teams. Questions covered diagnosing connectivity issues, documenting findings, prioritizing tickets, and maintaining a strong customer experience in high-volume support environments
very easy interview. person was on time and very nice. easy questions - would think about it again in future if i had the chance to do it again. xfinity seems like a nice place to work.
Quick interview. The questions were pretty basic and what was expected. I was able to understand the position and describe how I would fit and meet their needs. Overall a positive experience
Interview questions [1]
Question 1
Describe a time when you dealt with a difficult customer.
Technician applicants have rated the interview process at Comcast with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 78% positive. To compare, the company-average is 60.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Technician roles take an average of 21 days to get hired, when considering 24 user submitted interviews for this role. To compare, the hiring process at Comcast overall takes an average of 27 days.
Common stages of the interview process at Comcast as a Technician according to 24 Glassdoor interviews include:
Drug test: 18%
Skills test: 13%
One on one interview: 12%
Phone interview: 12%
IQ intelligence test: 12%
Presentation: 10%
Background check: 8%
Personality test: 6%
Group panel interview: 6%
Other: 2%
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