I applied online. The process took 1+ week. I interviewed at Comcast
Interview
Awesome experience! I have tried to get in with Comcast, but can take a few attempts! This is where I plan on being long term. A little intimidated by the group interview process, but everyone was very positive of one another in our group and it was a positive vibe all around. The HR guy and the supervisor who were going over the info session about Comcast were all very positive and seemed genuinely happy to work for Comcast. I am so excited to be joining the top telecommunications company! Best advice, be yourself, bring passion and excitement for the job and the company. Be honest, be upfront, and bring a genuine understanding of what the position entails :) detail and goal oriented is probably a plus too! Best interview experience I've ever had. Probably because I REALLY wanted this job!
Interview questions [1]
Question 1
Tell us about a time when you had to deliver bad news to a customer and how did it go? What was the outcome
Interview was fairly simple. Questions were basically regarding prior work history and examples of prior situations. Interview was done in person with 1 manager initially and took approximately 30 minutes from beginning to end. There were several candidates being interviewed the same day with me.
Interview questions [1]
Question 1
Tell me about a time that was difficult and you had to go outside of your scope of duties.
First there was a phone interview with basic questions about simple technology things. Then, the on-site process was multiple sessions with different people, one right after the other. It was all very generic as they hire anyone who is not a felon.
I applied online. The process took 2 weeks. I interviewed at Comcast (Tacoma, WA)
Interview
First thing you do when you walk in is sign in (name & appt. time) then you'll sit and wait for the remaining people, approx. group of 8-10. Get there early so that you can get a seat, the are limited.
You'll all walk to a room where with about 8 recruiters; someone presents the job and all the perks that come along with it. Once the person is done with the presentation the recruiters began calling the name of the person they are interviewing and if there are not enough recruiters you'll have to sit and wait.
Once your done with the initial interview you will talk to another person who asks a two part question that I feel will make or break the decision to hire you or not and that is "Have you ever worked in a position that was based on sales? Was it commission based? They are not looking to TEACH you how to SALE their product and services so if you have not worked in a position in which one of your main responsibilities was to sale they most likely wont hire you, unless you can speak to them in a way that convinces them that you'll succeed.
Interview questions [1]
Question 1
Name a time you had to deal with a difficult customer? What did you do to resolve the issue and how did the customer feel at the end of the call?
Customer Account Executive applicants have rated the interview process at Comcast with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 57% positive. To compare, the company-average is 60.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Account Executive roles take an average of 20 days to get hired, when considering 91 user submitted interviews for this role. To compare, the hiring process at Comcast overall takes an average of 27 days.
Common stages of the interview process at Comcast as a Customer Account Executive according to 91 Glassdoor interviews include:
Phone interview: 17%
Drug test: 15%
One on one interview: 15%
Background check: 14%
Skills test: 14%
Personality test: 12%
Group panel interview: 7%
Presentation: 3%
IQ intelligence test: 3%
Other: 0%
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