I applied online. I interviewed at Comcast (Fort Collins, CO) in Jun 2017
Interview
Applied online, via Indeed. Received a call almost immediately, I was excited for their quick response. I was told that I needed to take an assessment, then a phone interview, then an in person interview. I take to the 3rd party recruiter, received the assessment, and took it immediately. I received a call back from someone at Comcast for a phone interview. Funny story, we played phone and text tag for about a a week and a half before they told me they were no longer considering me for the position.
If you are able to sit by your phone waiting hopefully for a position then this is for you. If you have other jobs, responsibilities, then look elsewhere, because you may never hear back and then they will cancel your application.
Interview questions [1]
Question 1
Would this be a position you could see yourself doing?
I applied online. The process took 3 months. I interviewed at Comcast (Philadelphia, PA) in Feb 2026
Interview
I am currently internal so I applied online. Had a 15 minute screening call with the recruiter asking basic questions. First interview was with hiring manager. Very conversational with a couple "formal" questions. Second interview with the sales team. More difficult trying to drill down to how I work and why I should be chosen.
Very professional, interviewer was polite, thorough, timely, asked relevant questions. I was made to feel comfortable and I would describe it as a pleasant experience. I would recommend applying for positions with this company
Interview questions [1]
Question 1
How do you handle difficult/challenging conversations
There was an assessment followed by a phone interview with a recruiter then a virtual panel interview with a senior manager and two supervisors. The phone interview was no more than 20 mins and the panel interview was 45mins. I received an offer after a week.
Customer Service Representative applicants have rated the interview process at Comcast with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 62% positive. To compare, the company-average is 60.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 18 days to get hired, when considering 170 user submitted interviews for this role. To compare, the hiring process at Comcast overall takes an average of 27 days.
Common stages of the interview process at Comcast as a Customer Service Representative according to 170 Glassdoor interviews include:
Phone interview: 18%
Skills test: 15%
Drug test: 14%
One on one interview: 14%
Background check: 10%
Personality test: 8%
Group panel interview: 8%
Presentation: 6%
IQ intelligence test: 6%
Other: 1%
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