They sent you a test via email on multitasking and detail orentation, is you pass recruiter reaches out to you for an interview, the interview is a general question interview
I applied online. The process took 2 weeks. I interviewed at Comcast (Colorado Springs, CO) in Sep 2025
Interview
The interview was very smooth and structured well. They kept informed even leading up to the interview. I enjoyed speaking with recruiters. I would highly recommend their process for other businesses.
Interview questions [1]
Question 1
How would my experience make me a good fit for the role?
Online screening followed by phone interview. It was simple and pretty short timeline. Maybe a month from first interview to hire. Very little preparation required. I’m not sure about other departments.
Had 1 interview and by the end of it I got offered the position and started the next steps in the hiring process. The lady and I had a great conversation and she made me feel very comfortable, 10/10! Quick and easy!
Retention Specialist applicants have rated the interview process at Comcast with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 71% positive. To compare, the company-average is 60.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Retention Specialist roles take an average of 24 days to get hired, when considering 21 user submitted interviews for this role. To compare, the hiring process at Comcast overall takes an average of 27 days.
Common stages of the interview process at Comcast as a Retention Specialist according to 21 Glassdoor interviews include:
Phone interview: 22%
One on one interview: 18%
Skills test: 15%
Background check: 13%
Drug test: 13%
Group panel interview: 7%
Personality test: 7%
Other: 1%
Presentation: 1%
Here are the most commonly searched roles for interview reports -