I applied online. The process took 4 weeks. I interviewed at Comcast
Interview
Once you get them the documents they will setup an interview with a manager. That will be your first phone interview and you will be required to take an assessment test.
Interview questions [1]
Question 1
How would you handle a customer with difficult behavior?
The interview is a behavioral based interview that focuses on scenarios and responses on how to manage under pressure. Most scenarios focus on providing good customer service and working to resolution.
Interview questions [1]
Question 1
How would you respond to a customer that is unhappy with a high bill?
Online, structured with questions. Approximate time thirty to forty minutes. A series of approximately ten questions with time for follow up. Interviewer was pleasant and the questions were what I expected.
I applied online. The process took 1 day. I interviewed at Comcast (Baltimore, MD) in Oct 2024
Interview
Was asked to make a video answering 3 questions before moving on the next step, It was odd, if employers don't have time to review a resume or conference someone that you're interested in hiring should we all just start off with a video and slide show.