I applied online. The process took 2 months. I interviewed at Comcast (White Marsh, MD) in Apr 2015
Interview
White Marsh Location - Brought in with a group of 17 others. Group presentation about the job. Afterwards, led into an entertainment area while individuals were pulled 1 by 1 at random for interviews. I was pulled about #11. Went into the interview room with 2 supervisors (all the reviews I read said 1 then another. I had 2 at once.) asked basic behavior questions. Look for SAR - Situation (what happened), action (what you did), result (how did this benefit you or the company). Was told I would be contacted further if they were going to move forward with me. 5 days later I received initial offer which says to respond with 48 hours with signed offer. Did that, then was sent the links to sign up for a local drug test and fill out info for the online background check. Must also do within 48 hours. Completed them. 2 days later, received another email saying I had passed and that I will receive another email regarding final offer (agree to pay, benefits, etc), training information, and work schedule.
Interview questions [2]
Question 1
Tel me about a time when you had to deal with an irate or angry customer and how did you help overcome that to work with them?
Interview was fairly simple. Questions were basically regarding prior work history and examples of prior situations. Interview was done in person with 1 manager initially and took approximately 30 minutes from beginning to end. There were several candidates being interviewed the same day with me.
Interview questions [1]
Question 1
Tell me about a time that was difficult and you had to go outside of your scope of duties.
First there was a phone interview with basic questions about simple technology things. Then, the on-site process was multiple sessions with different people, one right after the other. It was all very generic as they hire anyone who is not a felon.
I applied online. The process took 2 weeks. I interviewed at Comcast (Tacoma, WA)
Interview
First thing you do when you walk in is sign in (name & appt. time) then you'll sit and wait for the remaining people, approx. group of 8-10. Get there early so that you can get a seat, the are limited.
You'll all walk to a room where with about 8 recruiters; someone presents the job and all the perks that come along with it. Once the person is done with the presentation the recruiters began calling the name of the person they are interviewing and if there are not enough recruiters you'll have to sit and wait.
Once your done with the initial interview you will talk to another person who asks a two part question that I feel will make or break the decision to hire you or not and that is "Have you ever worked in a position that was based on sales? Was it commission based? They are not looking to TEACH you how to SALE their product and services so if you have not worked in a position in which one of your main responsibilities was to sale they most likely wont hire you, unless you can speak to them in a way that convinces them that you'll succeed.
Interview questions [1]
Question 1
Name a time you had to deal with a difficult customer? What did you do to resolve the issue and how did the customer feel at the end of the call?