I applied through a recruiter. The process took 2 weeks. I interviewed at Comcast (Woodridge, IL) in Aug 2015
Interview
4 step process including phone interview, computer assessment, large group informational/phone test, 1-on-1 interview. During both interviews, they asked very detailed and specific questions about what you did in a certain situation, not what you would do IF you were in the situation. Was told the group informational was a 1-on-1 interview, when I got there, there were 30 other people. We sat in a room for 2 hours and got tons of info on the company and position via supervisors and videos. Were given the opportunity and encouraged to ask as many questions as we wanted.
Interview questions [1]
Question 1
Pick up that marker next to you, now sell it to me.
Interview was fairly simple. Questions were basically regarding prior work history and examples of prior situations. Interview was done in person with 1 manager initially and took approximately 30 minutes from beginning to end. There were several candidates being interviewed the same day with me.
Interview questions [1]
Question 1
Tell me about a time that was difficult and you had to go outside of your scope of duties.
First there was a phone interview with basic questions about simple technology things. Then, the on-site process was multiple sessions with different people, one right after the other. It was all very generic as they hire anyone who is not a felon.
I applied online. The process took 2 weeks. I interviewed at Comcast (Tacoma, WA)
Interview
First thing you do when you walk in is sign in (name & appt. time) then you'll sit and wait for the remaining people, approx. group of 8-10. Get there early so that you can get a seat, the are limited.
You'll all walk to a room where with about 8 recruiters; someone presents the job and all the perks that come along with it. Once the person is done with the presentation the recruiters began calling the name of the person they are interviewing and if there are not enough recruiters you'll have to sit and wait.
Once your done with the initial interview you will talk to another person who asks a two part question that I feel will make or break the decision to hire you or not and that is "Have you ever worked in a position that was based on sales? Was it commission based? They are not looking to TEACH you how to SALE their product and services so if you have not worked in a position in which one of your main responsibilities was to sale they most likely wont hire you, unless you can speak to them in a way that convinces them that you'll succeed.
Interview questions [1]
Question 1
Name a time you had to deal with a difficult customer? What did you do to resolve the issue and how did the customer feel at the end of the call?