I applied through a recruiter. The process took 2 weeks. I interviewed at Comcast in Sep 2015
Interview
Got an application link from a local recruiter & applied. Then did an online assessment & passed. Got a phone interview and passed. Got a face to face interview & wasn't selected even though I dressed professional, and answered every question with details & without hesitation. I got interviewed by 2 supervisors and they weren't being serious, joking around with each other and weren't making direct eye contact with me but instead writing down everything I said on their paper. They read out the questions from a piece of paper in which one of the interviewers stuttered a lot while reading it. Meanwhile, there was a 3rd interviewer that came by every 3 minutes to judge the "supervisors" as I was told. The 3rd interviewer threw in questions about the company, if I had comcast and what was my favorite feature. I was even told that I would be a perfect fit for the position, so I am very surprised I didn't get in. My husband works there so I'm thinking that they are hesitant to hire me because of that although there are many married couples who work there. My old job supervisor even works there so that's more than the reference they need. I'm disappointed but it's their loss not mine. Good luck on your interview.
Interview questions [3]
Question 1
describe a time when you handled an irate customer
Interview was fairly simple. Questions were basically regarding prior work history and examples of prior situations. Interview was done in person with 1 manager initially and took approximately 30 minutes from beginning to end. There were several candidates being interviewed the same day with me.
Interview questions [1]
Question 1
Tell me about a time that was difficult and you had to go outside of your scope of duties.
First there was a phone interview with basic questions about simple technology things. Then, the on-site process was multiple sessions with different people, one right after the other. It was all very generic as they hire anyone who is not a felon.
I applied online. The process took 2 weeks. I interviewed at Comcast (Tacoma, WA)
Interview
First thing you do when you walk in is sign in (name & appt. time) then you'll sit and wait for the remaining people, approx. group of 8-10. Get there early so that you can get a seat, the are limited.
You'll all walk to a room where with about 8 recruiters; someone presents the job and all the perks that come along with it. Once the person is done with the presentation the recruiters began calling the name of the person they are interviewing and if there are not enough recruiters you'll have to sit and wait.
Once your done with the initial interview you will talk to another person who asks a two part question that I feel will make or break the decision to hire you or not and that is "Have you ever worked in a position that was based on sales? Was it commission based? They are not looking to TEACH you how to SALE their product and services so if you have not worked in a position in which one of your main responsibilities was to sale they most likely wont hire you, unless you can speak to them in a way that convinces them that you'll succeed.
Interview questions [1]
Question 1
Name a time you had to deal with a difficult customer? What did you do to resolve the issue and how did the customer feel at the end of the call?