I applied online. I interviewed at Conduent (Crandall, TX)
Interview
Application, assessment, phone interview, final interview with hiring manager. Final interview started with introduction, overview of the role, behavioral questions then Q&A. Time frame for the whole process was two weeks and got the offer call 2 days later
The interview was great. It started with test. Typing, math and English. Then we speak to a recruiter once we passed. The recruiter was down to earth and kept me informed of my status all the way through. The interview started with the basics, like tell me about yourself, then proceeded to scenario based questions based on customer service. Then she had be read a passage to see how i enunciate my words.
I applied online. I interviewed at Conduent (Newark, NJ)
Interview
Interview was fast-paced. Got asked common interview questions: "what does customer service mean to you?" "name a time you had to help a customer who was upset"...etc Interviewer was respectful and allowed me to answer questions without talking over me.
Customer Service Representative applicants have rated the interview process at Conduent with 1.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 68% positive. To compare, the company-average is 62.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 9 days to get hired, when considering 212 user submitted interviews for this role. To compare, the hiring process at Conduent overall takes an average of 14 days.
Common stages of the interview process at Conduent as a Customer Service Representative according to 212 Glassdoor interviews include:
Drug test: 15%
One on one interview: 15%
Skills test: 14%
Phone interview: 14%
Presentation: 12%
Background check: 12%
Personality test: 6%
IQ intelligence test: 6%
Group panel interview: 3%
Other: 1%
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