I applied online. The process took 2 days. I interviewed at Conduent (New York, NY) in Dec 2017
Interview
Initial communication was excellent from the company to perspective employees. There were 2 interviews 1 for HR and a departmental interview. The work environment is excellent all staff were polite and respectful to each other.
interview was easy and it was all basic questions its all about communication skill and you will have 3 rounds of interview
first hr round introduce your self
2 grammar questions and listening skills
3 round 40 min ai test for communication
last is hr round, you should speak confidently
I applied through an employee referral. The process took 1 week. I interviewed at Conduent (Bangalore Rural) in May 2025
Interview
It involves 4 rounds, starting with an HR round to get to know ourselves and our communication skills, followed by an assessment round to find does we fit to this role or not, and then followed by a Technical round which involves in easy questions, and finally an HR Salary discussion round.
Interview questions [1]
Question 1
Can you speak for 5 minutes in English by selecting your own topic
You are an Engineering Graduate, how could you fit for this role
I applied online. The process took 5 days. I interviewed at Conduent (Auburn, NE) in Jan 2025
Interview
Being a remote position, the entire interview process was done over the phone. The recruiter was nice and personable. I had no issues getting through the interview. The aftermath was a little frustrating as it was all done via email so the waiting time on responses was at least 24 hours.
Interview questions [1]
Question 1
Talk about a particular customer interaction where you went above and beyond for the customer.
Customer Service Associate applicants have rated the interview process at Conduent with 1.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 63% positive. To compare, the company-average is 62.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Associate roles take an average of 4 days to get hired, when considering 8 user submitted interviews for this role. To compare, the hiring process at Conduent overall takes an average of 14 days.
Common stages of the interview process at Conduent as a Customer Service Associate according to 8 Glassdoor interviews include:
Drug test: 16%
Phone interview: 13%
Presentation: 13%
One on one interview: 13%
Skills test: 13%
IQ intelligence test: 10%
Personality test: 10%
Background check: 6%
Group panel interview: 6%
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